Telecom company, Africell Uganda Limited has announced how it will this October be exiting the Ugandan market after seven years leaving their 3Million loyal customers looking for a new network to join.
In 2014, after exiting the Ugandan market, French company, Orange sold its stake to Africell, a telecom company headquartered in London but now after seven years, the company has announced it is exiting the Ugandan market that has proved difficult for them.
“Africell UG will stop services on October 7, 2021 . The decision is being made in the long term interest of the Ugandan telecom sector,” the company announced to its employees.
The company said a survey about their future in Uganda revealed that they can no longer achieve the dream of impacting through a digitally led transformation of society and consequently, the need to pull out of the market.
“We believe that the opportunity to achieve this impact is increasingly limited. We have therefore taken the difficult decision to permanently end Africell UG’s operations in Uganda.”
By April 2020, the company’s website was indicating the number of subscribers was over 3,000,000 and this is expected to have grown .
By exiting the country, these will be left in suspense on what to do next but according to the company, a plan has been put in place to ensure they join other networks.
“As of September, 8, 2021, Africell UG is no longer accepting new customers. In the next month, we will be helping current customers switch to other operators,” the company said.
