Africell UG permanently ended all mobile network services in Uganda on 7th October 2021. Afrimoney subscribers with unused balance as of 7th October 2021 can continue to claim a refund through Africell UG until 14th October 2021 by dialing *111#. After 14th October 2021, Afrimoney subscribers with unused balance will need to claim a refund directly from Stanbic Bank.
Stanbic Bank will pay over the funds to the subscribers and agents for a period of ninety (90) days with effect from Monday 18th October 2021. If there will be any outstanding payments to be made after the lapse of the ninety (90) days, a thirty (30) day extension period may be considered by Stanbic Bank.
Stanbic Bank offers a variety of payment options including but not limited to payments into Stanbic Bank accounts, Stanbic Flexipay wallets, other Mobile Network Operator (MNO wallets), as well as other bank accounts.
All Africell UG subscribers and agents who seek to claim their Afrimoney balances after 7th October 2021 will be required to follow the process below.
Upon receipt of the aforementioned information, the subscriber / agent’s details will be verified against the database provided by Africell UG.
Within Central and Greater Kampala, the following Stanbic Bank branches have been designated as places where claims can be submitted:
Africell UG customers outside Greater Kampala can use the branch closest to them.
